Please review your monthly statement carefully for completeness and accuracy. If you need additional clarity on a statement, invoice, or topic not covered on our website or in this term sheet please contact us at billing@echocomm.com.

It is important that we have access to complete and accurate contact information for your accounts payable department so that we can ensure timely and accurate delivery of your statements and other important billing related information. Please review the contact information on your monthly statement and contact us at billing@echocomm.com if you need to make any changes

All Rate Plans are month-to-month unless otherwise agreed to.

Changes to rate plans: We will provide at least 30 days notice for any changes to our posted rate plans. Notice will be made as a billing insert along with your monthly statement and/or a message printed directly on your statement. We generally attempt to provide notice one month prior to when the change takes effect.

All information used to handle calls on a customer account, including on-call calendars, staff protocol, and other instructions, require programming and setup into our phone system software.

• Echo takes acute, urgent, or emergency calls only
• Customer uses texting as the first contact step
• Greeting must be in effect at all times on account. Greeting must provide caller instructions if their call is not acute, urgent or emergent.
• On-Call calendar must be received prior than 25th of month
• Three months of total operator work time (calls and dialouts) in excess of 250 minutes per month will result in modification of rate plan contract to the plan determined to be most favorable variable rate plan.
• Only used after-hours 4pm-10am, lunch break, weekends, and holidays
• Basic message template

Variable rate plans priced per transaction basis (calls, dialouts, cross-connects) are provided to customers with average unit time equal to or less than 1.5 minutes. Customers with average transaction time in excess of 1.5 minutes per transaction in any three month period will be converted to time based billing. The cost for operator services is 0.85 per minute of operator call handling time.

All plans include submission of a modest on-call schedule. Complex schedules may require an additional charge based on $75 per hour of programming time. Standard rate time for operator call handling is $1.20 per minute. All plans include 15 minutes per month of account programming time. Programming changes or any other administrative work requested by customer requiring in excess of 15 minutes in any month are billed at $75 per hour.  All changes require two full business days’ notice. All changes requiring immediate attention billed at $125 per hour. Special reports and archived message retrievals billed at $75 per hour. Requests for on-site visits, meetings, or special consultations are $175 per hour.

Service Agreement

The Service Agreement will appear on the backside of your statement and may be updated from time to time.  Your use of our service is an explicit acceptance of this service agreement and the terms contained therein.  

This agreement is between Echo Communications, hereinafter referred to as “Echo” and all telecommunications service clients, hereinafter referred to as “Subscriber.”

BILLING AND PAYMENT TERMS

Statements/invoices include base charges for the upcoming billing period and usage charges for the past billing period. Payments are due upon receipt and are considered past due and delinquent after the date indicated on the front of this statement/invoice; and as such are subject to a late fee of 1.5% of all charges due. We reserve the right to interrupt service for nonpayment. All returned checks are subject to a $25.00 fee. Rates are subject to change with 30 days notice. Rates are posted on our website or otherwise agreed to.   Echo is a shared service provider with human labor as our primary service.  Rates and charges reflect the time-based value of services rendered.  Requests for services outside of those explicitly listed in our plans, including consultations, research, report compiling, troubleshooting of services outside of our call center, security consultations and reporting, and special billing and collections procedures are considered special request services that are outside the scope of services outlined on our rate plans and are billed at $75 per hour with a minimum of 15 minutes.  

TERMINATION NOTICE

Echo will continue providing the Subscriber with the service listed on the front of this statement/invoice until cancelled in writing by either party. Cancellation shall be effective at the end of the billing cycle in which written notice of cancellation is received. There will be no refunds or credits for portions of a billing cycle or unused service.

DISCLAIMER LIABILITY

Echo cannot and does not assume any responsibility for any damages, consequential or otherwise, resulting from any failure to receive or deliver messages. Even where such a failure is a result of Echo’s negligence, misconduct, error or omission, Echo’s liability shall in no event exceed an amount equal to the charges payable by the Subscriber for the days on which such act or omission occurred. Accordingly, you and your insurer should be aware that this express disclaimer of our liability is an integral part of your contractual relationship with Echo.

The Subscriber will protect, indemnify and hold Echo harmless from any claim or liability that may be asserted by anyone else, including your insurer, in the event of loss, injury, or damage results in or is claimed to have resulted from Echo’s negligence, misconduct, error or omission.

ACCEPTANCE OF SERVICE AGREEMENT

Unless you notify us in writing, your continued use of our services will constitute your acceptance of the Service Agreement, these Supplemental Terms and Conditions, and to the amounts and charges stated on the front of this statement/invoice.

Word Pager Notice
Word Pagers are a very useful tool for physicians and other on-call personnel. However, the nature of the technology used presents risks about which all users should be aware. Of particular concern are numerous “holes” in service coverage. These holes are more significant than those for numeric pagers, and are frequently found in the most commonly visited areas by our customers: hospitals. Symptoms associated with service holes include missed and delayed pages. If you experience a large volume of missed or delayed pages, you may consider an alternative, such as a cell phone, a numeric pager, or a satellite pager, which are no more expensive, but have better coverage than conventional word pagers.

On-Call Calendars
On-Call calendars should be faxed or emailed to our office no later than the 25th of the month prior to the month the calendar applies to. This gives us sufficient time to enter the on-call information and to double-check the accuracy. Our fax numbers are 963-1644 or 987-6211. If you would like a copy of a calendar in our preferred format or if you currently do not provide us with a calendar and would like to do so, please contact Stephanie Santana at 966-9136 or 484-2300.

Call Forwarding
Call forwarding is the manner in which you, our customer, will connect to our call center in order for us to provide you with services. Call Forwarding is a feature provided to you through your phone company. Echo Communications does not provide and does not play any role in the activation or discontinuation of Call Forwarding. Instructions on how to call forward should be obtained from your phone provider and any problems experienced with this service should be resolved by your phone company.

January 1, 2023